Youll find proven, standardized configuration examples that help eliminate errors and reduce downtime, step-by-step walkthroughs of several actual configurations, and thorough coverage of monitoring and troubleshooting ucce systems.
Book, iSBN-10:, iSBN-13:, cisco Unified Contact Center Enterprise (ucce).
Self-Service and Call-Treatment Capabilities 8, reporting 8, management Portal.
The complete guide to managing ucce environments: tips, tricks, best practices, and lessons learned.
Support for Remote and Mobile Agents.Implement traditional, current-generation, and next-generation call routing.Buy.60 eBook features: Highlight, take notes, and search in the book.Virtual Contact Center 5, cisco Agent Desktop with Presence.Cisco Unified Contact Center Hosted.Table of Contents, introduction xi, chapter 1 Contact Center Overview.Length: 552 pages, enhanced Typesetting: Enabled, page Flip: Enabled, due to its large file size, this book may take longer to download.IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.Or, try Kindle Countdown Deals, explore limited-time discounted eBooks.This IP communications book is part of the Cisco Press Networking Technology Series.
Gary Ford, cisco Unified Contact Center Enterprise (ucce) integrates multiple components and can serve a wide spectrum of business requirements.
He holds a bachelors of engineering degree in computer systems engineering, the status of Chartered Engineer, and several Cisco, Microsoft, and business-related professional qualifications.
Understand the Cisco Unified Contact Center product portfolio and platform architecture.He presents an administrators view 7 procent korting vakantie of how to perform key ucce tasks and why they work as they.Christ from Beginning to End, lewis Allen, Evangelicals Now, December 1st 2016.He was first introduced to contact centers subway vouchers uk participating stores in 1997 while working for British Telecom (BT) as a test engineer tasked with integrating the GeoTel ICR platform into BTs core telephony network.The author shares in-depth insights covering both the enterprise and hosted versions of ucce.